The Pledge Agreement

1. Who this is with

This agreement is between you and Pila Studio UG (haftungsbeschränkt), a company with limited liability registered in Germany, which operates Date to Marry. It sits alongside our Terms of Service and Privacy Policy. Where this agreement and the Terms of Service differ on money, this agreement governs.

2. What the Pledge is

The Pledge is a single payment of €249 made when you join. It is not a subscription, it does not renew, and it does not expire into a lesser tier. There are no upgrades, boosts, placements, or any other purchase on this platform.

Of that amount, €39 is a vetting fee and is not refundable. It pays for verifying your government-issued identity document. We incur that cost the moment you apply, whether or not we ever find you a match.

The remaining €210 is covered by the Guarantee in section 5.

3. What the Pledge is not

The Pledge is not a fee for arranging a marriage, and it is not payable on the event of a marriage. German law (§656 BGB) is explicit that a promise of payment for brokering a marriage creates no enforceable obligation, and we neither ask for nor rely on any such promise. You are paying for access to a service and for the work we do inside it. Whether that work leads anywhere is the subject of the Guarantee, not of a fee.

4. What earns the Pledge

The Pledge is earned when any match of yours reaches one month as a continuing relationship. In practice that means one of the following, whichever happens first:

• You and your match both confirm at the thirty-day check-in that you are continuing
• Either of you records a One Month milestone for the relationship
• The match moves to a continuing state in the app by both of your actions

We have chosen this point deliberately. A single date is not what we promised you, and waiting for an engagement would put the answer years beyond the period you paid for. One month together is the earliest honest evidence that the thing we said we would do, we did.

If that relationship later ends, the Pledge remains earned. We are telling you this before you pay rather than after you ask, because discovering it at the end would feel like a trap. What you bought was the introduction and the work around it, and by then you have had both.

5. The Guarantee

If your twelve-month membership ends without the Pledge being earned, we will return the €210 to you on request. We call this the Guarantee.

The Guarantee is something we offer voluntarily, in addition to the rights the law already gives you. Nothing in it reduces those rights, and sections 8 and 9 set out the ones that matter most.

To claim it, all of the following must be true:

• You completed your profile, including all onboarding questions, identity verification, and your community vouches
• We introduced you to at least two matches during your membership. If we never managed that, section 7 applies instead and you get everything back
• You engaged with the matches we brought you, rather than declining every one without giving a reason
• You remained in good standing, as defined in section 6
• You confirm in writing that you are not in a relationship with anyone you met through Date to Marry
• You claim within sixty days of your membership ending

We pay approved claims by bank transfer within thirty days of approval, in the currency you paid, for the amount you paid. If the exchange rate has moved since, that movement is yours either way. If the price of membership has changed since you joined, it makes no difference: you get back what you actually paid.

There is a ninety-day pause between your last match ending and payment, so that a relationship that is quietly still happening has room to become clear to everyone, including you.

6. Good standing

Good standing means you did not make the search fail on purpose. Specifically, you are not in good standing if, during your membership:

• You received an upheld high-severity strike under our community standards
• You abandoned an active match without a word, and our review found the silence was yours
• You were removed from the platform for a substantiated safety report
• You gave us false information in your application or your identity verification

Every one of these is decided by a person, not automatically, and you will be told which one applies and why. You may appeal once, in writing, to hello@datetomarry.app, and a different reviewer will consider it.

Losing good standing costs you the Guarantee. It does not affect your rights under sections 8 and 9, which we cannot and do not take away.

7. When we return everything, including the vetting fee

There are situations where keeping any part of your money would be wrong. In each of these we refund the full €249, and you do not have to ask:

• We could not introduce you to a single match during your membership, for example because too few suitable members had joined in your city
• Your identity verification could not be completed and your membership never began
• You are in a country we are not able to serve
• You paid but no account was ever created. We return it within seven days without being asked
• You paid twice. The second payment is returned in full

8. Your right to change your mind

You have the right to withdraw from this contract within fourteen days without giving any reason. The period begins on the day the contract is concluded.

To exercise it, tell us clearly that you wish to withdraw, by email to hello@datetomarry.app or by post to our registered address. You may use the model withdrawal form, but you do not have to. Sending your notice before the period expires is enough.

If you withdraw, we return all payments received from you without undue delay and no later than fourteen days from the day we are informed, using the same means of payment you used, at no charge to you.

If you asked us to begin the service during the withdrawal period, you owe us a proportionate amount for what was provided up to the point you withdrew. Identity verification, once carried out, is such a service.

9. Ending your membership at any time

Beyond the fourteen days, you may end your membership whenever you wish and without notice, as German law provides for services of this kind (§627 BGB). We will return the part of your Pledge that covers the time you did not use, calculated pro rata against the twelve months, less the vetting fee. You do not need a reason and we will not ask for one.

10. The success gift

If you become engaged to someone you met here, we will ask you once for a gift to fund another person's membership, and we will suggest an amount. It is entirely voluntary. There is no obligation, no invoice, no consequence for declining, and we will not ask twice.

If you would like your story shown to future members, we will ask separately and only use what you approve.

11. Your vouchers, and how we check a claim

When you claim the Guarantee, we notify the two people who vouched for you that a claim has been made, and invite them to confirm what you have told us. You consent to this separately when you pledge, and you may withdraw that consent at any time.

Your vouchers cannot block your claim. If they do not reply within fourteen days, or if you have withdrawn consent, your claim proceeds on your own statement. We will not let another person's silence cost you your money.

We also check our own records for whether a match of yours has recorded a continuing relationship with you. We never tell you what another member has recorded, and we never tell them what you have claimed. Where our records and your statement disagree, a person reviews it and you are told the outcome.

12. If things change after a refund

If you receive the Guarantee and then, within six months, a relationship with someone you met here becomes apparent to us, we will write to you once and invite you to re-pledge or to make a gift. We will not take money back from you automatically, and we will not chase you. People's lives are not tidy and we would rather be occasionally wrong than treat you like a debtor.

13. Joining again

You may pledge again after a Guarantee has been paid. The Guarantee is available once in any twelve-month period; on a second membership taken within that period it covers half the refundable amount. Memberships are tied to your verified identity, not to your email address or device.

14. Paying through the App Store

If you pledge inside the iPhone or Android app rather than on this website, the price is higher, because Apple and Google take a commission on payments made through their stores. Everything else in this agreement applies identically, and the Guarantee is paid the same way: by bank transfer from us to you, not by reversing the store's charge.

15. Chargebacks

If you dispute a payment with your bank rather than contacting us, we close the account while the dispute is open and cannot readmit you until it is resolved. If you think something has gone wrong, please write to hello@datetomarry.app first. It is faster and we would rather fix it.

16. Death and incapacity

If a member dies or becomes unable to manage their affairs, their estate or representative may request the Pledge back in full on production of reasonable evidence. None of the conditions in sections 5 or 6 apply. It would be indecent to apply them.

17. Deleting your account

You may delete your account at any time and we will erase your profile. We are required by German commercial and tax law to keep records of payments for up to ten years, so billing records survive deletion. This does not affect your right to claim the Guarantee: keep your membership reference and write to us.

18. Changes to this agreement

The version you agreed to is the version that governs your membership, for its whole term. We keep a record of the exact text you were shown. If we change these terms, the new version applies to new memberships, and we will tell you about it at least fourteen days before it takes effect.

19. Governing law and disputes

This agreement is governed by the laws of the Federal Republic of Germany, without prejudice to the mandatory consumer protections of the country in which you live. If you are unhappy, write to hello@datetomarry.app and we will try to settle it directly.

We are not obliged to take part in dispute resolution proceedings before a consumer arbitration board, and we do not currently do so.

20. Contact

Pila Studio UG (haftungsbeschränkt) · hello@datetomarry.app for anything about the Pledge or the Guarantee.